Service status

Partial degradation

Last checked SGT

Live availability for workstation services in AP-East. Status is updated automatically every 60 seconds and reviewed by Platform Operations during business hours.

Current status

90-day availability

Identity & sign-in

Northbay ID · SSO · MFA

99.99% Operational

Workstation console

Session broker, remote assist

99.95% Operational

File services

Home shares, department volumes

99.62% Degraded

Print services

Follow-me print queues

99.88% Operational

VPN gateway

AP-East · EU-West · US-East

99.91% Operational

Servicedesk

Tickets, access requests

99.97% Maintenance planned

Software distribution

Package catalogue, patch rings

99.84% Operational

Incident history

Last 60 days

2026-08-05 09:12 — investigating · INC-4471

Elevated latency on department file volumes

Storage controller failover on FS-SIN-02 left one path degraded. Rebalancing is in progress; users may see slow directory listings on \\fs-sin-02\dept.

2026-07-24 14:05 — resolved · INC-4408

Print queues stalled in SIN office

A driver update pushed to the print server caused jobs to queue without printing for 1 h 20 m. The update was rolled back and queues drained automatically.

2026-07-11 03:40 — resolved · INC-4362

VPN gateway unavailable in AP-East

Certificate renewal on gw-sin-01 did not reload the service. Sessions failed for 46 minutes. Automatic reload has since been added to the renewal job.

2026-06-28 21:00 — completed · CHG-2210

Identity service upgraded to 9.4

Planned change executed inside the maintenance window with no user impact.

2026-06-14 10:22 — resolved · INC-4290

Delayed MFA push notifications

Upstream push provider degradation delayed codes by up to 90 seconds. Users were advised to read codes from the authenticator app directly.

Planned maintenance

Identity & file services patching

Sun 9 Aug, 22:00–02:00 SGT · CHG-2264 · up to 30 min interruption

Servicedesk database migration

Sat 15 Aug, 20:00–23:00 SGT · CHG-2271 · read-only during window

VPN gateway firmware — EU-West

Sun 23 Aug, 01:00–04:00 CET · CHG-2278 · no AP-East impact

Reporting an issue

If a service looks healthy here but is not working for you, raise a ticket so the on-call engineer is paged with the right context.

Servicedesk: ext. 4120
P1 hotline: ext. 4100
Email: servicedesk@northbay.example

Contact support

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Status changes are announced on the internal channel and by email to service owners.